TERMS AND CONDITIONS

 

These conditions are valid exclusively between the company Marakò Srl with registered office in via Roma 85 - 25015 Desenzano del Garda (BS). P.Iva 04097750980, hereinafter referred to as "Marakò" and any person who makes online purchases on the website www.marako.net hereinafter referred to as "CUSTOMER". These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern the purchases made on the www.marako.net site, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree n. 21/2014 and the Legislative Decree 70/2003 on electronic commerce.

 

ARTICLE 1 - Object of the contract

With these general conditions of sale, Marakò sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.marako.net. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www.marako.net and making a purchase order according to the procedure provided by the site itself.
The CUSTOMER undertakes to read, before proceeding to confirm his order, these general conditions of sale, in particular the pre-contractual information provided by Marakò and to accept them by affixing a flag in the indicated box.

 

ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice. Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:

- Total price of goods including taxes, with details of shipping costs and any other costs
- Terms of payment
- The deadline by which Marakò undertakes to deliver the goods

The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to Marakò such as the geographical address, the telephone number, the e-mail address through the appropriate sections of the site.

 

ARTICLE 3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by Marakò Srl to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER's data and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate any corrections to Marakò Srl.

 

ARTICLE 4 - Articles and images online

Marakò Srl undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the real product may be highlighted due to a particular configuration of the computer used by the Customer or a malfunction. For example, the colors of the products displayed on the site may have slight differences compared to the original ones and in this case www.marako.net declines any type of responsibility. Furthermore, the photographs of the products presented on www.marako.net do not constitute a contractual element, as they are only representative. All the images on the www.marako.net site are owned by Marakò srl and therefore any unauthorized use by written consent by Marakò Srl itself will be subject to the law.

 

ARTICLE 5 - Availability of products

Product availability refers to actual availability when the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.
Even after sending the order confirmation e-mail sent by www.marako.net, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed by e-mail.

 

ARTICLE 6 - Methods of payment

Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www.marako.net, by bank transfer, with the Paypal payment method.
The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines. The security of credit card payment is guaranteed through SSL (Secure Socket Layer) certification.

 

ARTICLE 7 - Prices

All sales prices of the products indicated on the website www.marako.net are expressed in Euros.
Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before the payment is made.
The CUSTOMER accepts the right of Marakò to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site when the order is created and indicated in the confirmation email sent by Marakò to the CUSTOMER.
In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by Marakò, in the sale price to the public, which makes it exorbitant or clearly negligible, the purchase order will be considered. invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation. The prices are expressed in euros and do not consider any customs costs to be paid by the buyer and not known by the seller.

 

ARTICLE 8 - Legal guarantee of conformity

In case of receipt of products that do not conform to the orders or are defective, the CUSTOMER has the right to restore the conformity of the product free of charge by repair or replacement of the product. The CUSTOMER can exercise this right if the defect occurs upon delivery of the goods and reports the defect to Marakò within 14 days of discovery.
Subsequently, the CUSTOMER must send an e-mail to our customer service assistenza@marako.net specifying the order number and the problem encountered. In the event of a defective or non-compliant product, Marakò will arrange the collection of the product at its own expense, compatibly with the availability of the CUSTOMER.

 

ARTICLE 9 - Lifetime assistance at a discounted price

The guarantee certifies the authenticity of the materials that make up your jewel, and protects the buyer from any manufacturing defect. It does not cover damage due to careless use of the precious object, which by its nature must be treated with care.

However, you will be entitled to receive our lifetime assistance service, at a reduced price, for any repairable damage or wear * of the jewel.

* subject to verification by our experts: the original state of some natural materials cannot always be restored. (E.g. coral)

 

ARTICLE 10 - Fulfillment of orders

Orders are generally processed on the same day if made before 10.00 am or on the following working day if the order is received after this time. If orders are made during the weekend (from Friday afternoon to Sunday) they will be processed immediately on the following Monday. In case of holidays or particular events, orders could be processed with a longer time (2-3 working days). If the payment method chosen is bank transfer, orders will be processed only when the amount is credited to the current account.

NB. Given the craftsmanship of the product, the above terms may vary.

 

ARTICLE 11 - Delivery methods

Marakò carries out shipments in Italy and all over the world by UPS express courier. The products will be delivered to the address indicated by the CUSTOMER at the time of the order, within the times provided by the courier himself, except in cases of force majeure not attributable to Marakò. Upon shipment of the order, the CUSTOMER will receive an e-mail indicating the shipping number and the link that will allow its online traceability. In the event of non-receipt of the aforementioned e-mail, the CUSTOMER can contact customer support by sending an e-mail to assistenza@marako.net. For each order placed on the www.marako.net site, Marakò issues an invoice or other fiscal document for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the issuance of the invoice, it will not be possible to make any changes to the data indicated in it. Upon arrival of the goods, CUSTOMERS are asked to verify the integrity of the package before signing the courier as proof of delivery of the shipment. If the packaging appears to have been tampered with, the CUSTOMER has the right to reject the goods by having the courier note the motivation "tampered-damaged neck".

 

ARTICLE 12 - Responsibility

Marakò does not assume any responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time foreseen by the contract. Marakò is also not responsible for delays in shipments caused by weather conditions, customs controls, holidays, particular periods of the year or other circumstances beyond our control.

 

ARTICLE 13 - Access to the site

The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the relative technology used remain the property of Marakò and are protected by intellectual property rights.

 

ARTICLE 14 - Integrality

These General Conditions of Sale are made up of all the clauses that make them up. If one or more provisions of these General Conditions of Sale is considered invalid or declared such in accordance with the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and efficacy.

 

ARTICLE 15 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law.
For any dispute relating to and / or dependent on this agreement, the Brescia Court will have exclusive jurisdiction or, in the case of User / Consumer, any dispute that does not find an amicable solution will be subject to the jurisdiction of the Court of the place of residence or domicile. of the CUSTOMER, if located in the territory of the State.
In any case, you can optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

CUSTOMER SERVICE

AFTER SALE

COMPANY

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